Public Safety Dispatcher


Position Title:    Public Safety Dispatcher
Schedule:         8:00 am – 4:00 pm (some days) and 4:00 pm – 12:00 am
                           (some nights) 40/hrs per week

Salary:              $12.31-$16.36 with family benefits

Grade C            Union Position

Must be at least 18 years of age, have a High School Diploma or GED equivalent, and be a United States citizen. 

The Public Safety Dispatcher uses a computer-aided dispatch system, receives emergency calls from the public requesting police, fire, medical or other emergency services, determines the nature and location of the emergency, determines priorities, and dispatches police, fire, and/or rescue as necessary and in accordance with established procedures. The Dispatcher receives and processes 911 emergency calls, maintains contact with all units on assignment, maintains status and location of police and fire units, monitors direct emergency alarms, and answers non-emergency calls for assistance.  The Dispatcher enters, updates and retrieves information from a variety of computer systems, including processing requests for information regarding vehicle registration, driving records and warrants, and providing pertinent data.  The Dispatcher also monitors multiple public safety radio frequencies and operates a variety of communications equipment, including radio consoles, telephones and computer systems.

Requirements:  Minimum technology skills required include the following. Proficiency with Windows XP/7 computing environment, Microsoft Office 2007/2010, general data entry/typing.  Prior experience with law enforcement and dispatch software applications preferred, including RI Law Enforcement Telecommunications System(RILETS), any Computer Aided Dispatch and Incident Reporting System (e.g. CARS,ARMS, or IMC), and Fire Alarm Monitoring System (Digitize 3505 System and Remote Annunciator application).  Excellent written and oral communication skills required for logging incident data, interfacing with the public and operating UHF/VHF radio systems.  The ability to multi-task with disparate technology solutions, telephone and radio communications, public safety personnel and the walk-in public is essential.    Interested persons need to indicate experience relative to each of these requirements in their application. 

Applications are available at Town Hall or  Applications must be submitted to Edward L. Roberge, Town Manager, P.O. Box 220, #16 Old Town Road, Block Island, RI 02807 by 3:00 pm on October 29, 2018.  EOE


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Town of New Shoreham | PO Box 220 | Block Island, RI 02807 | Telephone: (401)-466-3200 | Copyright © 2007